Tagged: Customer Service
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Meteor service restored, company says as it apologies to customers News
07.03.2013 Meteor has apologised for a data service ‘disruption’ that left customers across Ireland unable to connect to its network for hours last night and into this morning. The issue... -
Taoiseach officially opens Sky’s first Irish customer service centre, 800 jobs on way News
18.01.2013 Some 800 Dublin jobs are to be created with the opening of Sky’s 10th customer service centre – and its first in Ireland – to meet increased service demands from Irish... -
Tech debacle costs Ulster Bank €103m News
02.11.2012 The tech failure that struck Ulster Bank and affected hundreds of thousands of customers this past summer has cost the bank €103m. That’s €68m more than the financial... -
Consumers preferring to seek customer service via social media, survey reveals News
25.10.2012 Social media is changing the way consumers are seeking customer service, a new survey reveals, with 47pc of US social media users actively seeking customer service through... -
Let’s talk about tech: How voice technology is changing the way we interact with devices News
23.08.2012 It’s less than a year since Apple’s Siri made her debut on the iPhone 4S and since then she has split opinions of consumers into those that find the personal assistant app... -
Ulster Bank service levels returning to normal after tech debacle News
13.07.2012 Most Ulster Bank customers should now see their account balances reflect accurate numbers and the bank still expects services to fully return to normal on Monday, the bank has... -
Customer service in the social media age - the next battleground (infographic) News
06.07.2012 Any business that serves customers knows just how much power customers yield over a business’ success, and the advent of social media has only heightened the importance of... -
Ulster Bank customers: beware of fraudulent emails News
05.07.2012 Cyber-criminals are leveraging the technical problems Ulster Bank has been dealing with these past two weeks by sending customers emails that try to obtain their banking details. -
Ulster Bank: some two more weeks of delays News
04.07.2012 Most of Ulster Bank’s customers can expect to see service levels back to normal the week beginning 16 July, the bank has said today. -
Ulster Bank debacle - a timeline News
04.07.2012 A timeline of events surrounding the technical issues and their aftermath at Ulster Bank these past two weeks in Ireland. -
Ulster Bank problems may stretch into next week - RBS chairman News
03.07.2012 Ulster Bank customers are thinking about closing their accounts and Philip Hampton, the chairman of Ulster Bank’s parent company, Royal Bank of Scotland (RBS), even said the... -
Ulster Bank extends opening hours at branches this weekend News
29.06.2012 Ulster Bank is opening some of its branches this weekend and extending their hours of operation to help customers as it continues to deal with a backlog in processing payments... -
Ulster Bank woes to drag into early next week News
26.06.2012 The 100,000 customers who have been affected by a technical glitch at Ulster Bank since Wednesday will have to wait until early next week for normal service to be restored,... -
Ulster Bank backlog may take until end of week to clear News
25.06.2012 The clearing of a backlog of payments resulting from a technical glitch at Ulster Bank is taking longer than expected and may not be resolved until the end of the week, the bank... -
Ulster Bank to open until 7pm amid technical glitch News
22.06.2012 Seventy-eight Ulster Bank branches will remain open until 7pm today in cities and major towns across the Republic of Ireland and Northern Ireland to help customers who have been... -
Bank of Ireland first to engage with social trio: Boards.ie, Facebook and Twitter News
21.06.2012 With the announcement of its new Twitter and Facebook channels in addition to its previously launched Boards.ie forum, Bank of Ireland is looking like the most social bank in... -
IBM completes acquisition of Tealeaf Technology News
13.06.2012 Technology giant IBM has finished its acquisition of software maker Tealeaf Technology, Inc, for an undisclosed sum.Categories: Business Intelligence, Deals Done, Digital Marketing, eCommerce, Internet, Mergers & Acquisitions, Software -
CRM becomes more of a concern for CIOs - Gartner News
25.04.2012 Customer relationship management (CRM) has jumped 10 places since last year to become CIOs’ No 8 technology priority for 2012, and CEOs have cited CRM as their most important... -
Facebook acquires Tagtile News
16.04.2012 Social networking giant Facebook has acquired customer-loyalty service Tagtile for an undisclosed sum.