Aspect adds new facilities to its Galway operations

3 Dec 2010

Two new customer technical support facilities have been announced in Galway that will see US company Aspect expand its presence in Ireland.

The support facilities will cater for software production and distribution and serve as a shared services centre for select administrative functions.

“These new facilities enable Aspect to continue to manage its growth while providing the outstanding levels of service and quality our customers deserve,” said Jim Foy, chief executive officer and president at Aspect.

“We are making a substantial long-term commitment to Ireland because it offers considerable advantages for doing business, including its attractive corporate tax rate and access to a highly-skilled, multilingual workforce, which is particularly important for our technical support activities for the region.”

A welcome announcement

Aspect is a global provider of unified communications and collaboration services and software and its announcement was welcomed by IDA Ireland CEO Barry O’Leary, who said it endorsed Ireland as a leading operation base for IT services.

“We are delighted to welcome Aspect, a leading global provider of software and services, to Galway. This is a significant addition to the growing cluster of unified communications software companies in Ireland.

International growth in Ireland

“The announcement today endorses Ireland’s position as a leading location for international software and IT services attracted by our talent, technology capability, track record, corporation tax and ease of doing business. We look forward to supporting Aspect in its international growth in Ireland,” he said.

The new Galway facilities will provide support to customers in Europe, the Middle East and Africa (EMEA) and some parts of the Asia Pacific region.