BT brings voice control to the stock market

25 Jun 2009

BT has introduced a voice-trading platform for the financial services community that allows traders to manage the entire trading cycle via a trading ‘turret’.

It is a little known fact, but BT is actually a major player in converged trading communications technology, and more than 60,000 traders in 800 firms worldwide use its systems.

One of every three traders around the world uses a BT ‘turret’, the control interface for voice communications when trading currencies, equities, bonds, derivatives and commodities.

Already used by some of Ireland’s leading financial institutions, BT also provides the Radianz Shared Market Infrastructure, delivering access to the world’s largest networked financial services community and supporting over 11,000 financial customer locations globally that access over 550 application services from over 260 leading service and content providers.

“At a difficult time for the financial services sector, we have a range of services now available in Ireland that are specifically designed to meet the highest demands of the sector and address many of the technology-related business challenges that they are facing,” said Chris Clark, CEO, BT Ireland.

The services help customers to identify risk, to improve governance and ensure compliance. The technology helps financial institutions to launch new products quickly, both domestically and internationally, and to reduce the time to market.

The converged platform for the financial trading community includes voice recording and call logging systems to review deals and transactions, a voice messaging system that bypasses voicemail, real-time extension of credit limits, instant messaging with click to talk collaboration tools and a ‘call me back’ help function.

Beyond the trading floor, BT also provides outsourced IT services that include business continuity solutions, risk mitigation and security consultancy, the design and management of global call centres, fully managed data and hosting centres, multi-channel intelligent customer management and rapid branch deployment.

By John Kennedy

Pictured:BT CEO Chris Clark with Minister for Finance Brian Lenihan TD