Irish firm in Arabian multi-channel banking deal

23 Jan 2007

Irish multi-channel banking software player CR2 has struck a major deal with United Arab Emirates-based Bank of Sharjah to drive the bank’s internet, ATM and SMS banking channels.

Under the terms of the deal Bank of Sharjah will migrate its ATMs onto CR2’s BankWorld platform and for the first time introduce online banking to its customers.

“Expanding our channel offering and extending the variety and quality of service available to customers is of paramount importance to us,” said Mario Tohme, Deputy General Manager, Bank of Sharjah.

“BankWorld Internet enables us for the first time to provide customers with a secure and flexible online banking service. Our successful history with CR2 makes them the perfect partner to assist us in developing a multi-channel banking service and strategy.

“As a result of this significant investment our customers will be able to enjoy powerful internet banking as well as SMS statements and notifications later this year,” Tohme said.

Using CR2’s integrated technology, Bank of Sharjah’s customers and employees will have a single consolidated view of their accounts across all channels from the internet to the ATM and even by SMS on their mobile phone.

Dublin-headquartered CR2 has been amassing a considerable customer base in the banking industry worldwide and has now 100 customers in 70 countries worldwide.

“The availability of internet banking and multi-channel services are a necessity for the success of today’s bank in an increasingly self service banking environment,” explained Kieran Kilcullen, global sales and marketing director, CR2.

By John Kennedy