Major Polish hotels deal for Irish firm

20 May 2010

An Irish business process services firm has won a major six-figure contract to supply reservation services to Poland’s largest hotel network. SouthWestern said the three-year, six-figure deal with Orbis Hotels will be managed by the its facility in Lodz in central Poland and supported by its Cork operations in Clonakilty and Bandon.

SouthWestern will provide reservation services in both English and Polish for Orbis clients who can book hotels in Poland and other European countries.

The company said the reservation services centre will operate seven days a week and there are plans to extend the service to cover the handling of emails, VIP clients and outbound calls.

Orbis, which offers more than 11,000 rooms in over 60 hotels located in Poland and Central Europe, operates under a variety of well-known brands such as Sofitel, Novotel, Mercure, IBIS and Etap. It is majority-owned by global travel group Accor.

SouthWestern CEO Jim Costello described the contract win in Poland as being of key strategic importance: “We see good opportunities for further business in Poland and central Europe. This win bodes well for the future of our Polish operations, given the international nature of the client and the likelihood of the deal expanding over time.”

SouthWestern offers front and back-office services including database administration, claims processing, call-handling, cash-collection, auditing and knowledge management to both public and private-sector clients in Ireland, the UK and Europe.

The company evolved from the SWS Group, which was originally established in 1957. It employs 500 people at its flagship delivery centres in Clonakilty and Bandon in West Cork and 150 more at Lodz in Poland.

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