Ulster Bank: some two more weeks of delays

4 Jul 2012

Most of Ulster Bank’s customers can expect to see service levels back to normal the week beginning 16 July, the bank has said today.

More than 100,000 customers have been experiencing service delays since 20 June. A corrupted software upgrade the night of 19 June has caused a backlog in the processing of payments, and thus disrupted salary transfers, direct debits and social welfare payments.

“We now expect that next week (commencing 9 July) will be the final week of any significant delays for Ulster Bank customers,” the bank said in a statement today.

“We expect gradual, but significant and noticeable improvements throughout the remainder of this week and next.

“It is our expectation that by the week of the 16 July the vast majority of customers will return to a normal service, barring any residual reconciliation required.”

Representatives of the Central Bank, including the Director of Consumer Protection Bernard Sheridan, are to appear before the Oireachtas Finance Committee today, and tomorrow, Ulster Bank’s management is due to appear before the committee to answer questions about the fiasco.

About 50 of Ulster Bank’s branches will be open across Ireland from 9.30 am to 7pm this week, and customers are advised to bring photographic identification, their account details and payslips with them when calling into a branch.

The bank’s help desk is also open, from 8am to 10pm, at 1800 205 100. If you are calling from abroad please dial +353 9156 2910.

Tina Costanza was a journalist and sub-editor at Silicon Republic