A man standing in a business suit with arms folded looking beyond the camera in front of large windows in a corporate space.
Image: Dell Technologies Ireland

Dell report predicts how technology will shape our future workforce

9 Aug 2019

Research from Dell Technologies and Institute for the Future shows how Ireland can capitalise on new technology to prepare the future workforce.

Global multinational Dell Technologies and the Institute for the Future asked 4,600 business leaders around the world to forecast how the future workforce will change. The results, published in a report launched last week, outline how Ireland can best position the future generation of workers for the careers and challenges of 2030.

The report comes at a significant time given the development of the new National Digital Strategy and the imminent announcement of 2019’s Leaving Certificate results and CAO offers.

Siliconrepublic.com spoke to Dell’s newly appointed general manager for Ireland, Mark Hopkins, about the report’s key findings.

Hopkins, who has been studying and working in the industry for a total of 28 years, said that Ireland should step towards the future embracing technology.

Emerging technologies

Sitting at sixth place in the EU digital economy and society index, Ireland has spent many years punching above its weight in cultivating both domestic and foreign investment. Yet Hopkins sees a critical gap. Falling back to 23rd in the EU for digital skills, it looks as though we need to bridge the divide between our economic growth and skillsets.

This is where the National Digital Strategy comes in. Hopkins said that it will help Ireland-based companies, higher education institutions and government bodies to come together and shape the future workforce.

“The National Digital Strategy is bringing the best of industry, government and academia together to try and make sure that the skillsets are actually produced, and to give people interesting career options and the life skills to develop during them,” he said.

Complementing that is the published report, which Hopkins noted will help people make sense of the emerging technologies coming to fruition at a pace he has never before seen in his career.

He stressed that welcoming this change is crucial: “It’s about how teachers bring this technology into their curriculum for the learners and, ultimately, get better results.” He added that it’s imperative we support learners with the right infrastructure and materials to bring those skillsets to life.

Dell initiatives

Dell has been investing in both second and third-level students for many years. With a successful cloud computing degree up and running in Cork Institute of Technology (CIT) and an AI master’s degree in University of Limerick (UL) hoping to produce 300 graduates over the next five years, Hopkins explained that the company is focusing on transforming learning through technology.

One example is its virtual desktop infrastructure (VDI) being trialled in second-level classrooms in Bandon, which Hopkins described as “highly innovative”. “We need to be able to evolve that and bring it into more schools,” he added.

‘Lifelong learning has to continue. The days of learning something and applying that for 30 to 40 years have pretty much gone’

Hopkins is also excited about Vex Robotics, a rapidly expanding example of industry and education collaborating for the better.

“What has really impressed me with Vex Robotics and the various other initiatives is the standard that students are coming up with,” he said. “How industry and education are coming together to solve practical problems and the standard of what we’re seeing year on year continues to amaze.”

In particular, he mentioned an IoT (internet of things) device created to sit on the edge of a Dublin Bus and collect data when it’s hit by trees, which is transmitted back. A 15-year-old student was the brain power behind this pragmatic solution.

Here Hopkins emphasised the importance of teachers in fostering supportive environments. As the report shows, through supporting CIT students to embrace virtual reality (VR) technology in their learning, teaching staff have gained an extra 40 minutes of classroom instruction a day.

Digital skills 

Other key findings of the study include that 67pc of business leaders expect to use new technologies to create equal opportunities by removing human bias in decision-making. This is vital in ensuring minimal risk and maximum potential in human-machine interaction so that human bias doesn’t transfer into tech development – a major obstacle for tech companies of the future.

Around 86pc of participants cited their plans to use emerging technologies to improve workforce productivity, while 83pc agreed that how they collaborate will be transformed for the better.

More than half (54pc) of business leaders forecast the next generation of workers impacting their workforce through ingrained digital skills. The future workforce will have to cater for merging generations, particularly those who grew up alongside and were educated with digital technology, and those who had to adapt to it later in life.

‘We’re multi-generational in the workforce now and that’s positive in terms of continuing to challenge and to think about things in a different way’

Hopkins said that incorporating those new skills should lift workforces, as multi-generational teams can nurture challenges and new ways of thinking. However, he also stressed the importance of lifelong learning for all workers.

“Lifelong learning has to continue. The days of learning something and applying that for 30 to 40 years have pretty much gone. Those core skillsets like problem-solving and collaboration are just as applicable to a secondary school student or a university student as to somebody in their career.”

The study’s findings support this, with 85pc of business leaders predicting that people will continually learn new skills as the pace of change keeps accelerating.

To facilitate this, the learning journey must be personalised, Hopkins added. This has already begun to happen in industry and filter down into education based on skills needs. VR and augmented reality (AR), which were conventionally used in gaming, are now being implemented in classrooms.

Looking to the future workforce

A striking word used to describe members of the future workforce in the report is ‘disruptive’. Disruption has become a popular concept for industry as of late. Though traditionally viewed as a negative term, Hopkins said it a positive one that shouldn’t be linked to just one generation.

“I think any generation can contribute to disruption. We’re multi-generational in the workforce now and that’s positive in terms of continuing to challenge and to think about things in a different way.

“In the programmes we discussed earlier you’re seeing that new way of thinking. But to make sure you’re not creating bias in the workplace, you have to consider how you continue the lifelong learning journey for those that didn’t grow up as a digital native.”

The future workforce will have to face new challenges and push boundaries, and our education system and workplaces must maximise on the potential of emerging technologies to make that happen. Dell’s study shows that this potential is very real and already materialising.

“How we use each generation coming through should be a welcome challenge, but we also need to take some of the experience and make sure we’re not leaving anybody behind,” said Hopkins.

As he noted, constant evolution in the workforce is a good thing. Embracing that is not without its challenges, but the opportunities are huge if you do it right.

Lisa Ardill
By Lisa Ardill

Lisa Ardill joined Silicon Republic as senior careers reporter in July 2019. She has a BA in neuroscience and a master’s degree in science communication. She is also a semi-published poet and a big fan of doggos. Lisa briefly served as Careers Editor at Silicon Republic before leaving the company in June 2021.

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