IBM has announced the establishment of Software Services Operations, a multilingual operations centre for its global software services, creating up to 40 new jobs at the IBM Technology Campus in Dublin.
“The centre will integrate and interconnect information from our software engagements around the world, enabling us to apply analytics, process innovation and experience to get closer to our clients,” said Michelle Ginther, director of Worldwide Services & Education Operations at IBM Software Group. “As a result, we can offer clients a greater involvement in the design and development of our software offerings and a more personalised engagement with our services.”
The Dublin operations centre is intended to enable IBM to use cloud infrastructure and smarter analytics to deliver industry-leading operational services to clients worldwide. The idea is that this will pave the way for more collaborative engagements with IBM’s clients and a streamlining of its services processes.
“IBM has a long history in Ireland, originally setting up here in 1956. Today’s opening of its Software Services Operation Centre is yet another vote of confidence in Ireland’s ability to both provide and attract a strong technical workforce,” said Barry O’Leary, CEO of IDA Ireland.