Management at a number of shared services centres across Ireland expect to create significant new employment, according to an Accenture study – which found that 48pc expect to increase employee numbers next year.
The research, carried out in association with the Industrial Development Agency (IDA) Ireland and the University College Dublin Michael Smurfit Graduate Business School, found there were now 140 such centres in Ireland, employing 35,000 staff.
The study found that 25pc of Irish centres were cutting edge and could be classed as “masters” compared to 8pc of centres worldwide.
In its survey, Accenture outlined the questions it felt enterprises should be addressing as they formulate strategies to progress their own shared services organisations as they strive to achieve high performance.
In terms of work, performance and how they utilised technology, Mark Ryan, country managing director for Accenture Ireland, said Irish centres were on the “leading edge”. But he believes there is a need to better promote the sector to graduates and other potential employees in order to expand.
Barry O’Leary, chief executive of IDA Ireland, added that the level of sophistication of the centres had seen a significant improvement over the last 20 years.