BlackBerry crisis now hits US and Canada

12 Oct 2011

The BlackBerry Torch

The technical woes besetting BlackBerry and affecting many of its 70m users around the world that started on Monday have now spread to North America.

Just like on Monday, users in the US and Canada today began to experience problems accessing their email, internet and BBM messages.

The news comes just as Apple launches its new operating system for the iPhone, which comes with a new rival to BBM called iMessage.

The problem is understood to have begun earlier today in Canada, where BlackBerry maker Research in Motion is headquartered.

The problem began on Monday due to a server fault at a data centre in Slough, in the UK. Services began being restored between 10pm and 12am.

However, the problem has persisted, with some BlackBerry users entering their third day without full services.

The problems have so far affected users in Europe, the Middle East and Africa, and those in some countries in South America.

The problem is understood to be caused by a failure within Research in Motion’s own infrastructure. A transition to a backup switch did not go according to plan, causing a large backlog of data.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years