Cold weather sees Eircom hit with 8,000 faults


8 Jan 2010

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The Arctic weather conditions gripping the country have resulted in Eircom having to clear 8,000 faults on its lines this week alone.

The incumbent telecoms operator said today that an additional 1,757 faults have been reported to it within the past 24 hours.

The current number of total faults stands at 5,134, Eircom said, adding that its technicians will work through the weekend to restore service to customers.

The telco said the hazardous weather, along with the fact that many secondary roads are currently impassable, is hindering its workers’ efforts in reaching outages.

The worst-affected areas include Kildare, Wicklow, Carlow and North Wexford, Eircom said.

“Eircom would like to assure all of our customers that we have put our full resources into restoring service as soon as possible and overcome the challenges posed by the severe weather conditions that are set to continue into next week,” the company said.

Eircom customers can report faults either by logging onto the ‘Log a Fault’ section of the company’s website, or through its automated customer service line 1901.

Article courtesy of businessandleadership.com