Job losses as Eircom closes call centre

18 Apr 2008

Following the introduction of a voluntary redundancy programme at the directory inquiries call centre in Blackhall, Mullingar, roughly half of the 75-strong staff have taken this option as the 11811 centre is due to close in 2009.

The remaining 11811 staff will have the option to relocate to Athlone or Dublin or be offered positions in other areas of the business, Eircom said in an official statement.

While Eircom said it is currently operating a voluntary leaving programme which is available to all operator services staff in any of the locations nationwide, this is running separately to the closing of the Mullingar call centre, which isn’t taking place until 2009.

“The staff in the Mullingar call centre who have taken up the voluntary leaving programme to date did so prior to the announcement that the call centre would be closing,” said a spokesperson for Eircom.

However, this closure will not affect the telephone exchange at Mullingar location, Eircom assures.

“The Eircom premises in Blackhall, Mullingar currently houses a telephone exchange and a directory enquiries call centre.

“Eircom plans to change the use of the building and will be closing the call centre in 2009. The telephone exchange will remain in its current location,” the company said in an official statement released today.

By Marie Boran