New mobile operator awards lucrative contract to Mayo firm

1 Nov 2010

Eight new jobs are to be created after new MVNO Just Mobile awarded its customer service contract to Castlebar-based customer experience solutions company Kaptec.

As part of the agreement, Kaptec will provide support, 8am until 8pm, seven days a week to Just Mobile customers nationwide.

Initially, the contract will create eight jobs at Kaptec’s customer service centre in Castlebar, Co Mayo, with this number set to increase over time in line with the growth of Just Mobile’s customer base.

“As an Irish company, established in 2006, we currently employ 35 people, and place a huge emphasis on consistently delivering a high quality customer experience,” Chaz Mirza, CEO Kaptec, said.

Operational boost

“The Just Mobile business will provide a welcome boost to our operations, helping to support our ambitious growth plans. Thanks to this partnership, we will add eight jobs to our operations in Castlebar over the next year with the number set to increase as Just Mobile’s customer base grows,” Mirza said.

Headquartered in Swords, Dublin, Just Mobile is a 100pc Irish-owned and Irish-run company. Kaptec is also 100pc Irish owned and managed, and has recently been shortlisted for an Irish 2010 contact centre award in the category, “Best small or growing contact or shared services centre.”

“We are excited about this partnership,” Donal Lawless, co-founder and managing director of Just Mobile, said.

“Kaptec will deliver first-rate customer service for our customers as well as helping us to deliver on our promise of supporting indigenous Irish business. The importance of Irish companies working together to create and maintain employment in Ireland cannot be stressed enough at present. This is about kicking the recession just where it hurts – we are proud to be Irish and we want to support other Irish businesses,” Lawless said.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years