O2 invests in new billing and messaging technologies


17 Jun 2004

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O2’s Irish operation has signed two separate technology deals that will involve the rollout out of a new partner billing platform and consumer messaging service.

In the latest deal, the Dublin-based company signed a contract with US-based provider of billing and CRM software Amdocs to roll out the company’s partner relationship management technology to enable it to manage content relationships as well as bill settlement issues.

The technology will enable O2 to promote new revenue streams through innovative partner-based content offerings and builds on previous implementations that Amdocs has done for O2 for convergent GSM and GPRS billing.

Amdocs PRM automates and centralizes partner-billing processes. It simplifies auditing procedures, eliminates error risk, and significantly reduces handling time and costs associated with manual processing. Pre-configured for quick deployment, Amdocs PRM will enable O2 Ireland to accelerate the introduction of new content partnerships and business models, and achieve a rapid return on investment and incremental profitability.

The deal with Amdocs deal was preceded by a deal with a local Dublin-based mobile messaging company, EyeCom Technologies. The deal with EyeCom will see the deployment of its MyMail aggregated email system that allows customers of O2 to gain access to their personal web-based email accounts from anywhere in the world.

The MyMail technology works with any web-based email account. The technology is a secure, versatile ASP (application service provider) solution that can be customised to meet the individual needs of network operators.

EyeCom’s deal with O2 builds on a growing list of network launches worldwide for the company, including Meteor Ireland, Vodacom South Africa and Base Belgium.

According to Alan Browne, sales director of EyeCom, MyMail has grown at a remarkable pace, with some 100,000 subscribers worldwide. “We believe MyMail will satisfy the needs of O2 customers as MyMail is an all encompassing, aggregated ISP system giving users greater choice from this single skin interface. We look forward to a continued relationship with O2 as MyMail evolves worldwide,” Browne said.

By John Kennedy