Three’s network in Ireland experiences further disruption

27 Apr 2015

Just weeks after a data centre outage left thousands of Three Ireland customers without phone coverage, it has emerged this evening (27 April) that customers in Dublin and Cork have complained of services being disrupted.

Users are complaining of not being able to make or receive phone calls.

Three acknowledged that there are issues on the network this evening but did not go into any specific details.

“We are aware that customers are currently experiencing issues with service in some areas,” the network said.

“We are working hard to resolve this as soon as possible and we apologise for any inconvenience caused.”

In a subsequent statement Three Ireland claimed the outage was caused by unauthorised work carried out by BT.

“Three can confirm that the service issues experienced by some customers today have now been resolved. The issues arose as a result of unauthorised work carried out by BT on the BT transmission network, which is used by Three.

“Three will carry out a full review of BT’s operating procedures in the coming days. We would like to thank our customers for their patience and apologise again for the inconvenience caused.”

Last year, Hutchison Whampoa-owned Three became the second-largest mobile operator in Ireland after Three acquires O2 Ireland from Telefonica for more than €850m.

In Data centre outage leaves Three’s Irish users without coverage that affected thousands of users countrywide earlier this month it is understood that an electrical failure in one of the company’s data centres in Dublin caused temperatures to rise and, as a result, systems came offline.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years