Vodafone Ireland awards next-gen service project to UK firm

18 Oct 2010

Vodafone’s Irish operations have selected telecoms network specialists System Mechanics to implement a Next Generation Service Assurance system.

Through a combination of software and professional services, it will enable Vodafone Ireland to optimise services for customers over its telecoms network, while enabling proactive fault management and monitoring.

SysMech will manage and co-ordinate all third-party vendors and sub-contractors involved in the project, as the single point of contact for the service assurance solution, delivering the solution on a turnkey basis.

SysMech won the contract against major vendors and systems integrators.

“Winning the Vodafone Ireland contract is very significant,” said Rob Green, SysMech’s managing director.

“It strongly endorses SysMech’s superiority and experience in delivering service assurance and major systems integration projects for the telecoms sector.

“Our innovative class-leading products mean that we are very well placed to deliver against Vodafone’s requirements for a Next Generation Service Assurance system.”

The solution will take advantage of Vodafone’s existing operational support systems (OSS), integrating and enhancing these systems to deliver transformed services for the operator and its end customers.

SysMech’s CrossTalk product suite

Central to the solution is SysMech’s platform-independent CrossTalk product suite, designed to seamlessly integrate and greatly reduce the timescales and costs of bringing new network and customer services under operational management.

It is a carrier class enabler for real time service management and SLA monitoring.

“SysMech’s track record and reputation for their quality and technical ability were key factors in choosing them for our critical service assurance project,” Graham Kinch, head of service management at Vodafone Ireland, explained.

“So is SysMech’s ability to deliver the project on a ‘one-stop shop’ basis – as the liaison point for all sub-contractors, as this greatly simplifies project management interfaces and makes it easier for Vodafone Ireland.

“Our task is to monitor and manage the entire Vodafone Ireland IT and telecoms infrastructure for 2.3 million fixed and mobile customers in Ireland, in real time. Our strategic Next Generation Service Assurance project with SysMech will transform our operational support systems to allow us to focus on priority services and faults, while proactively monitoring quality of service for customers.”

SysMech will be providing support for the solution from their UK offices, where the support team already provide a 24 x 7 solution support service for other Vodafone group members, as well as product support to customers around the globe.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years