Global management consulting, technology services and outsourcing company Accenture has completed its acquisition of Zenta, a provider of residential and commercial mortgage processing services in the United States.
The acquisition – which was announced on 22 August 2011 – will see Zenta’s 3,700 employees in India, the US and the Philippines join Accenture.
The deal expands Accenture’s ability to help lenders, servicers and real-estate investment trusts retool and streamline their operations, enhance customer experience, and improve profitability in response to new market conditions, while enhancing Accenture’s business process outsourcing (BPO) portfolio.
Zenta’s mortgage processing capabilities are a key component of Accenture Credit Services, a full-service consulting, technology and BPO capability that supports institutions in the residential mortgage, commercial real estate, leasing and automotive finance industries.
"Our clients are looking for consistent, high-quality mortgage-processing capabilities to meet the rising demand for refinancing among homeowners," said Terry Moore, global managing director of Accenture Credit Services.
"With Zenta’s capabilities, we can help lenders scale up quickly, meet target cycle times and reduce costs, and create a more sustainable and efficient operating model for the long term. And, our combined capabilities make it easier for servicers to tackle the challenges related to high delinquency, and foreclosure volumes and consent-order work."