Bank of Ireland has digitised its mortgage protection service with a new fully digital and paperless process.
The move is the latest in a series of steps that has seen Bank of Ireland digitise specific services, including new online current account services, experiments with blockchain, online services for sole traders and virtual meetings with Skype or FaceTime.
Designed to be quick and user-friendly, customers can apply using PC, mobile or tablet.
After customers purchase online mortgage protection, they will be able to stay in touch with their policy online via the bank’s financial planning portal Life Online.
Digital transformation of Bank of Ireland continues
“We have transformed how our customers can organise their mortgage protection, where they can now conduct the entire process online,” explained Eamonn Corcoran from Bank of Ireland Life.
“User-friendly digital solutions help to deliver a quality customer experience and enable consumers to conduct their finances at a time and location that works for them.
“This new initiative is in response to customer feedback and we will continue to explore ways to deliver innovative services throughout our business,” Corcoran said.