Technology service provider Datapac has sealed a €2.5m with well-known golf course, The Heritage at Killenard in County Laois.
“We wanted a one-stop technology solution that would manage a customer’s journey seamlessly through our facility without having to make several calls to book or cancel golf, dinner, spa treatments, gym or make a room reservation,” explains Eoin O’Sullivan, managing director, The Heritage Group.
“The solution had to allow us manage all our customer information databases, guest histories and product profiles from one base.”
The Heritage appointed Datapac as its technology solution provider to optimise the business and manage all the IT and communications elements of the project. This involves consultancy, systems, support and the provision of a project manager and support team to implement the technology network on behalf of the hotel.
A golf management system was selected for the golf end of the business including membership information, retail and point of sale.
Other systems include a property management system that controls hotel and meeting room reservations and a specialist bar and health club system. Hogatex was selected and a suite of products including Assist Company, Infogenises and Reservations Assistant were installed with two-way interface between the spa and leisure facility, food and beverage and the front of house system.
Technogym was installed in its health club. This system allows each person to have their own entertainment system and the machines also manage a user’s fitness programme providing the user with information that goes into a master database. Music systems are all individually controlled for the various locations and security and access control make everything secure while at the same time making it easy for customers to access all public areas of the entire resort.
The hotel’s 98 bedrooms and suites have Wi-Fi, internet access and pay TV offering a total entertainment package as well as a marketing tool giving people information on the hotel and facilities.
By John Kennedy
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