Dell plans to recruit 80 staff at its European Enterprise Expert Centre in Dublin, the company announced this morning.
The computer maker’s multi-lingual, technical centre of excellence already employs 340 people and is one of three such global sites for Dell. The Dublin site was set up five years ago with 30 employees providing English-language technical support. Now, staff from 26 different nationalities provide technical account management in addition to server, storage and software support to corporate customers around Europe, operating in mission-critical data centre environments.
According to Dell, applicants for the positions should have a technical degree from a university or technical college with a minimum of two years’ experience working in a customer-focused technical support environment. The positions on offer include English-speaking and multi-lingual technical account managers, team leaders, server and storage analysts and software specialists.
“These roles in our Expert Centre are typical of the higher-value add functions now available at our Irish operations,” said Aongus Hegarty, vice-president of marketing, Dell EMEA (Europe, Middle East and Africa) and Cherrywood Campus site leader. He added that this was a sign that Dell’s operations in Ireland are evolving and maturing.
Dell said it would be backing the recruitment drive with an advertising campaign in the national press, on radio, outdoor and online.
By Gordon Smith