Dutch consumer authority fines Ryanair €370,000 over website rules

20 Mar 20132 Shares

Share on FacebookTweet about this on TwitterShare on LinkedInShare on Google+Pin on PinterestShare on RedditEmail this to someone

Image via Wikimedia Commons

Share on FacebookTweet about this on TwitterShare on LinkedInShare on Google+Pin on PinterestShare on RedditEmail this to someone

Budget airline Ryanair has landed a €370,000 fine from the Dutch consumer authority Consumentenautoriteit for breaking European airline rules regarding online ticket sales. Ryanair, however, disputes the finding and says it will appeal.

“The decision of the Dutch consumer authority is littered with errors,” said Ryanair’s Robin Kiely. “Ryanair will appeal this unfounded decision and confirms that its website fully complies with all EU and Dutch consumer protection regulations.”

Consumentenautoriteit fined Ryanair for:

  • Failure to mention inclusive ticket prices on its website
  • Consumers’ inability to check their details to correct mistakes during the booking process
  • Lack of an email address for direct contact
  • Failure to mention Ryanair’s customer service staff only speak English (this had not been mentioned on the Dutch-language website).

Ryanair has said its website has now been amended to include full ticket prices since summer 2012, and notification that the customer service department operates in English.

However, if the airline doesn’t resolve the other two issues within three months, it faces an additional fine of €240,000 for each, DutchNews.nl reported.

66

DAYS

4

HOURS

26

MINUTES

Buy your tickets now!

Tina held senior editorial positions at daily newspapers in Ottawa and Toronto

editorial@siliconrepublic.com