Every day, Fastway Couriers helps Irish businesses turn the delivery process into opportunities to retain and gain new customers.
With its low-cost, next-day delivery service throughout Ireland and Northern Ireland, this reliable and efficient service by Fastway Couriers allows companies to enhance their end customer experience and, in turn, encourage repeat business.
One such Irish business is Anthony Ryans, which has been working successfully with Fastway Couriers for more than two years. Anthony Ryans has been trading for more than 100 years in Galway City but recognised the need to expand its business into the emerging e-commerce sector.
By engaging Fastway Couriers as its delivery partner, Anthony Ryans was able to present an end-to-end e-commerce solution to help attract and retain customers from outside its traditional geographic boundaries.
Gemma Murphy, online sales manager with Anthony Ryans, explains: “Fastway Couriers has enabled us to generate more revenue and expand our business outside of a bricks-and-mortar business.”
Through two online e-commerce websites, www.shopcookware.ie and www.shoplinens.ie, Anthony Ryans sells cookware, curtains and linens to customers from every county in Ireland. Anthony Ryans is also moving into the clothing area to further expand the business.
When Fastway Couriers began a delivery service to the UK in 2009, Anthony Ryans was able to grow and expand its own ability to sell into new target markets.
It was an easy decision for Anthony Ryans to partner with Fastway Couriers because of its range of products, along with a host of add-on services, such as:
· Full online track and trace facilities
· Signature obtained proof of delivery if required
· Specialist local knowledge through courier franchisees
· Fraud prevention and detection
· Superior personalised customer service directly with end customers
· Repeat delivery attempts
· Insurance of up to €400 included
· Deliveries up to 30 kilograms
Says Murphy: “I have no doubt that we have repeat customers due to the competitive pricing we offer and the speed of delivery Fastway has provided on our behalf. Everyone is a prospective customer and no business can afford to offer bad service, especially with the speed of electronic word of mouth.”
In 2009, Fastway Couriers won the home-delivery parcel contract for Littlewoods Ireland through Yodel, the UK’s largest home-delivery company. Since starting this contract, the company has developed strategies and processes to deliver thousands of parcels to both urban and rural homes on a daily basis to a standard of 99pc. Compare this to a standard of 85pc with An Post.
Visit www.fastway.ie to see how they can help ensure your business deliveries will deliver your business profit.
