Intercom has raised US$35m in Series C funding, bringing its total funds raised to US$66m, it was announced today (26 August).
Intercom will use the new funds to continue investment in research and development, and to double the staff in its Dublin and San Francisco offices. In Dublin, this will see the creation of 70 new engineering jobs.
Funding was led in this latest round by Iconiq Capital, a global multi-family office and merchant bank, which manages funds of high-profile people including Facebook’s Mark Zuckerberg and Sheryl Sandberg, with further participation from Series A and Series B lead investors The Social + Capital Partnership and Bessemer Venture Partners.
The customer communications platform, which is led by an Irish management team, was founded in 2011 in San Francisco as an alternative method for business-to-consumer (B2C) communications. It allows internet-based business to communicate with customers on a personal basis.
Intercom has 7,000 paying customers in more than 85 countries. Those customers communicate three million times per day with their end-users using Intercom.
That level of interaction necessitates a lot of work and support. As the company grows, so too must its staff.
The Intercom workforce has expanded exponentially since launch.
“We nearly tripled headcount in 2014 and already in 2015 have nearly doubled to more than 140 employees. We’ll double globally again over the next 12 months, and build out our platform so every single team in a business can use Intercom for all customer communication,” said Intercom co-founder and CEO Eoghan McCabe.
Updated at 26 August 2015 at 12.48 to provide further details of funding sources and job creation.
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