Soft-ex, the Irish firm which develops and supplies telecoms management systems, has announced a contract with BT Global Services worth more than €5m.
The deal will see Soft-ex becoming the preferred voice management supplier for BT Global Services’ hosted services. The Dublin-based company will provide BT with its Soft-ex Optimiser, which will allow BT to retrieve business-critical information from a single PABX, IP switch or a global network and deliver this data straight to the user’s desktop. This will provide a complete picture of network activity for the company.
Soft-ex claimed that the tool fulfils a number of roles for companies, covering cost control, budgeting, internal and external fraud detection, incoming call handling and customer service, call classification, traffic and network load management and quality of service.
Ian Sparling, Soft-ex CEO, said that the agreement would allow both companies to open up new revenue streams and exploit new market sectors. “With up to 20pc of telecom charges to Irish companies reported in error, visibility in telecom spend with online demand access is one of the biggest challenges facing businesses today,” he claimed. “Increasingly, companies are becoming aware that implementing effective telecommunications management solutions can provide their businesses with cost savings of up to 45pc.”
Mike Horton of BT Global Services pointed out that Soft-ex had experience and expertise in providing voice management software and hosted service delivery for BT major customers. He added that the Dublin company’s applications integrate across all major telecoms operating platforms from a range of suppliers such as Cisco, Nortel, Siemens, Mitel, Avaya and Ericsson. He said this allows Soft-ex to cater for all BT enterprise customers, whether they use traditional telecoms networks or internet protocol infrastructures.
By Gordon Smith
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