Ireland’s longest-established technology company System Dynamics is projecting €10m in sales from new suites of software it has developed for the financial services and government sectors.
The software, named iPortal, has been developed at System Dynamics’ Dublin headquarters and integrates with software from Adobe, IBM and Oracle and is currently under trial at a number of leading financial services companies.
The company is launching two versions of the software, iPortal for Mortgages and iPortal for Pensions, aimed at enabling providers to boost customer service and reduce costs.
Conor McWade, director of System Dynamics, explained: “System Dynamics believes that iPortal could create sales worth €10m over the next three years. This revolutionary software shows that, yet again, we have the depth of software development talent available in the Irish ICT market that can compete and win against the biggest names across the globe.”
McWade continues: “We have spent a very long time at System Dynamics researching the customer service industry worldwide and our team identified a gap in the market for this product. Most software in this area is ‘band-aid’ solutions that perform poorly and the majority is non-compliant, which means the software actually increase costs and lower service levels.”
He said the iPortal software meets the needs of financial services intermediaries and customers who are crying out for self-service, customer-driven technologies that can handle items such as mortgage applications and pension reviews.
“Interestingly, we found that our clients in the government sector are facing exactly the same issues and problems in the area of customer service and we will address this with the launch of iPortal for the Government in the New Year,” McWade concluded.
By John Kennedy
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