Vodafone apologises to customers for debit error


5 Mar 2010

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Mobile phone operator Vodafone has apologised to customers affected by an accounting error that incorrectly charged several thousand customers last week.

A processing error caused duplicate collections for several personal and business customers who pay their bills through direct debit using credit cards, Vodafone said, adding that the error was quickly spotted and rectified right away.

Any additional charges to customers’ credit cards have been refunded within days, the company said, and any additional charges a customer may incur as a result of the error will also be refunded.

"We have contacted all affected customers to advise of this issue and apologise to them," the company said in a statement.

"This was an isolated incident that affected several thousand customers and we are taking the necessary steps to ensure this does not happen again."

Photo: Vodafone has said it has refunded customers who have been overcharged as a result of a processing error