A long-established firm of accountants KSi Faulkner Orr has invested in a virtual managed services solution deployed by Trilogy Technologies.
Founded in 1983 by David Orr and Pat Faulkner, the company has grown in size and reputation to become one of Dublin’s best-known accountancy practices offering a full range of services.
KSi Faulkner Orr has implemented Trilogy Technologies’ Managed Service Solution to deliver complete availability, stability and total satisfaction and to allow the company to focus on client service and business expansion.
“We needed an ICT partner to support us and take responsibility for our physical and virtual servers, on a 24/7 support contract, for business critical applications and maintenance," explained Dominick Tighe, managing director, KSi Faulkner Orr.
“By outsourcing this function, we hoped to streamline the business, deliver complete availability and realise cost savings,” Tighe said.
Secure data centre
Trilogy Technologies developed its own managed service solution delivered through a secure and virtualised platform located at its data centre.
As part of this service, Trilogy also developed advanced hardware and service monitoring whereby the initial warning signals are monitored and obtain an automatic reaction.
“Trilogy’s Network Operations Centre (NOC) is the hub of the solution,” Tighe explained
“The NOC is manned by a team of highly experienced engineers who apply a proactive approach to managing and resolving IT issues before they have critical impact on the business.
“In addition to monitoring, the NOC and managed service team of engineers conduct routine automated tasks against every PC/laptop on a weekly basis, comprising of weekly patch management, service packs, spyware scan and disk defrag to ensure all equipment is running optimally,” Tighe said.