Adobe apologises for day-long Creative Cloud outage

16 May 2014

Software company Adobe has apologised to thousands of businesses after its Creative Cloud service had an unexpected outage yesterday that spanned about 24 hours.

The Creative Cloud application is used by many creative businesses, as it offers subscription-based access to various digital tools, including Photoshop and Premiere Pro, among others.

For those businesses who had not downloaded the software or updated before the outage, they could do little but lose hours of work and productivity.

Adobe issued an apology for the lack of service. “First, and most importantly, we want to apologise for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact.

“We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again. We are aware that we didn’t meet your expectations (or ours) today. For this, we apologise. Thanks for bearing with us as we worked to resolve this – and know that we will do better.”

Adobe said the outage happened after database maintenance work and affected services that require users to log in with an Adobe ID.

The cloud service became popular with companies after Adobe had decided to move all its editing software to the cloud for a fraction of the price of software that required installation and licences on individual computers.

Colm Gorey was a senior journalist with Silicon Republic