gives businesses direct line to O2

7 Nov 2011 can give users quick access to O2's product and service information

O2 has launched a new cloud-based online service management tool called, letting business customers and their employees interact directly with O2.

The service is designed to reduce time spent in managing internal requests for new or replacement mobile phone products and services. It’s free for Irish business customers with a large number of mobile devices to manage.

Customers can place orders online, submit service change requests to the O2 customer care team and update account and user information. has been designed to give users quick access to O2’s most up-to-date product and service information. Companies can also monitor the resolution of all requests.

“This is a first for the mobile industry in Ireland and part of our continuing goal to help companies control and manage their operations more effectively,” said Ciaran Melia, head of Business Service and Wholesale with Telefónica Ireland, which operates the O2 brand.

“ reduces the administration effort and headache required to support and manage a company’s mobile devices and users. It offers visibility, control and central reporting of all orders and service requests placed online,” said Melia.