An Post has assigned a three-year technical development and support contract to Fujitsu Services to maintain its mission-critical application that handles time recording and weekly payment for staff.
The application, known as Staff Remuneration and Administration Management System (STREAMS), is a bespoke piece of software written specifically for An Post. Under the terms of the contract, STREAMS will be supported by an in-house technical team within An Post. Fujitsu Services will provide technical and development support on request.
Fujitsu has had a long-standing relationship with An Post and was already providing application outsourcing services to enhance the functionality and ensure long-term reliability of STREAMS. Since then, STREAMS has been commissioned within 320 plus cost centres across Ireland. It is currently used to process remuneration details of some 9,000 employees every week.
According to John Clare, managing director of Fujitsu Services, An Post’s staff remuneration business requirements are changing constantly, so that Fujitsu’s developers need to be available to deliver any changes to the system in a timely manner.
Syl Byrne, IT manager for remuneration services with An Post, commented: “An Post was already working with Fujitsu on a support contract for STREAMS. The difference this time, however is, we decided to engage Fujitsu for a three-year contract rather than the previous annual renewals.”
He added that the organisation was very happy with the levels of service provided by Fujitsu in the past and said An Post was confident those service levels would continue over the lifetime of the latest contract.
By Gordon Smith
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