Cloud computing firm to create 70 jobs in Dublin

3 Aug 2010

ServiceSource, a global leader in technology-based service revenue performance for the hi-tech, medical and life sciences industries, is to create 70 new jobs in Dublin as part of an expansion of its EMEA headquarters.

The IDA Ireland-supported move will bring ServiceSource’s total headcount in Ireland to 380 people.

ServiceSource is the leading provider of a complete suite of cloud computing-enabled solutions proven to increase service revenue performance for global technology, healthcare and life sciences clients.

ServiceSource has six global service centres that serve technology and healthcare IT customers in more than 100 countries and in more than 30 languages.  Clients include Microsoft, Adobe, Symantec, AT&T and GE Healthcare.

ServiceSource’s EMEA headquarters

ServiceSource established its EMEA headquarters in Dublin in 2005, with an initial plan to recruit 110 people, however, today’s announcement will see the company employ more than 380 people at the operation in South Dublin, which provides client support, HR, training, IT and operations functions to ServiceSource’s EMEA clients.

“Since establishing its Irish operation in 2005, ServiceSource has continued to grow and expand,” Enterprise Minister Batt O’Keeffe said.

“Firms such as ServiceSource are at the forefront of innovation, creating new jobs and services in technologies that make a difference to clients’ bottom line in an increasingly competitive global marketplace.

“The new jobs endorse the Government’s focus on innovation and the knowledge economy because our policies are helping to deliver the calibre of graduate major players, such as ServiceSource, seek to drive their business models,” O’Keeffe added.

ServiceSource partners

ServiceSource partners with technology, healthcare and life sciences companies to maximise maintenance, support and subscription revenue while optimising customer loyalty. It increases contract renewal rates for clients on average by 10-25 percentage points – and in some cases by up to 40 points.

These results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry’s most robust data management engine and a unique service revenue master, leveraging a deep knowledge base of benchmarks and best practices.

Crosbie Burns, executive vice-president and managing director of ServiceSource EMEA, said: “ServiceSource Dublin has been operating very successfully since being established in 2005. We have a fantastic team here in Dublin and we are delighted to be expanding our workforce here to continue to support our EMEA customers.”

“This is terrific news for ServiceSource,” said IDA Ireland’s CEO Barry O’Leary.

“ServiceSource is a significant multinational company and this development is reinforcement of Ireland’s ability to provide a nurturing environment where leading corporations can continue to expand.”

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years