Cloud potential is key to Complete’s acquisition of Intellicom

28 Oct 2011

Complete Telecoms' managing director Kevin Murphy with Intellicom's Cian Maher

Kevin Murphy’s Complete Telecom, which has notched up contracts valued at over €12m in the last year, has acquired a business telephony software house Intellicom for an undisclosed sum.

The acquisition results in projected headcount of an additional seven staff over the next 18 months and the potential for strong business expansion across markets in Ireland, the UK and Europe.

Complete Telecom views the deal as a strategic move that extends the company’s telephony and call centre solutions to the “cloud” by combining its next generation, high speed telecoms connectivity and managed services with Intellicom’s IP voice expertise.

Customers now have the choice between on- premise or cloud-based contact centre solutions, bundled with some of the market’s most competitive voice call rates.

The company’s highly customised, hosted telephony and multi-media contact centres help organisations to reduce costs, boost staff productivity and enhance customer service.

Call centres for well-known brands such as 11890 and Forward Emphasis are powered by Intellicom hardware and software solutions.

As part of the acquisition, Complete Telecom will maintain and grow the existing Intellicom office located in Birr, County Offaly, turning it into an additional regional support centre for their full range of telecommunications and networking products and services.

Power of the cloud

“The addition of Intellicom to the Complete Telecom group opens a new chapter in our history,” Murphy explained. “With complementary business models and resources, we share a vision of helping customers to embrace the power of the ‘cloud’ and to use converged IP-based voice, video and data to drive innovation within their business.

“Adding ‘in house’ voice systems and development capability brings our telecommunications offering to a whole new level and in doing so, reinforces our commitment to delivering communications solutions, which increase staff productivity and reduce costs.”

Intellicom, established in 2004, was formed by a team of telephony specialists who spotted a gap in the call centre market.

Based on a business model of open-source, non-proprietary technology, the company develops communications applications and collaboration tools, designed to increase employee availability, responsiveness and productivity. As well as developing their own technology platform, the company performs full integration on other vendor platforms such as Nortel / Avaya. 

Murphy does not rule out other acquisitions in the short to medium term.

“We are always looking at ways to add to our customer or service portfolio,” he explains.  “Competitive agility demands a dynamic market presence and Complete Telecom will continue to examine new and innovative ways to drive our business forward and help our customers achieve their goals,” he said.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years