Concern Worldwide deploys unified comms technology to manage global mission

9 Dec 2014

Ireland’s largest international humanitarian organisation Concern Worldwide has deployed a new unified communications system to connect and communicate with its global workforce.

Concern has selected ShoreTel to deploy a new contact centre telephony system to improve the efficiency of this workforce.

For more than 40 years, Concern has worked in partnership with local communities in some of the poorest countries in the world to tackle hunger and become better prepared for future crises. The agency has a network of 3,500 employees, with 200 based at its headquarters in Dublin.

After evaluating the capabilities of solutions from other companies, the agency turned to ShoreTel because it was able to address the NGO’s specific demands.

Channel partner Phone Pulse installed the system.

Seamless communications essential for Concern

Vincent P Richardson, chief information officer, Concern; David Lang, sales director, Phone Pulse; and Barry Dillon, regional sales director, ShoreTel; at the Concern headquarters in Dublin

The system brings together VoIP telephony, instant messaging, conferencing, mobility, presence and collaboration capabilities.

“When working with a worldwide network of people, the ability to seamlessly communicate is an absolute necessity,” said Vincent Richardson, CIO, Concern.

“ShoreTel’s solutions have been an absolute dream to work with – they were implemented very quickly and the results have already been significant. With ShoreTel’s technology we are working more efficiently as an organisation, enabling us to help more people.”

Global communications image via Shutterstock

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years