Enterprise communications player Damovo has invested €1.5m in training, systems and software development to increase the number of countries supported by its Dublin-based Global Centre of Excellence to 76 countries.
Key regions managed from Dublin include Europe, Asia and Latin America.
The Damovo Irish Network Operations Centre (NOC) in Dublin currently supports 700 sites worldwide with 300 more in the pipeline for the second half of 2016.
‘The continued investment in customer service capability is great news for Ireland’
– JOHN MCCABE, DAMOVO
Sites include some of the world’s largest FMCG organisations and telecoms companies.
Damovo’s global services business is also managed from Ireland. It is primarily focused on providing services for leading international systems integrators, including HP, Verizon, BT, Telefonica and Singtel.
Support is provided around-the-clock by a customer service team that can call on a pool of more than 120 networking specialists from other national and regional centres of excellence.
The €1.5bn investment will cover the rollout of a new 24/7 monitoring platform for all customers, a new customer ticketing system , a new alerts system to accelerate fault resolution, a new customer self-service portal for reporting and analytics and development of self-healing network management systems.
“The continued investment in customer service capability is great news for Ireland,” said John McCabe, managing director of Damovo Global Services and Damovo Ireland.
“We are thrilled to see the significant growth in the number of countries supported from here. It is a clear endorsement of Ireland’s ability to provide the key skills and service ethos required by both our national and international customers.”