Wexford County Council has awarded a €350,000 contract to ICT firm Datapac for the delivery of a new unified communications system from Cisco for 300 council employees.
The system has been deployed at the new Wexford County Hall in Carricklawn, as well as offices in Enniscorthy, Gorey and New Ross.
All sites have been seamlessly linked so calls can be routed better between the offices, improving interaction and helping to resolve any queries in a shorter time.
The system integrates landline and mobile calls with email and videoconferencing.
Staff can receive calls from any location in the county as if they were sitting at their own desk, making them more accessible to citizens and colleagues.
Each worker is contactable through one central number and can be reached anywhere, at any time.
“The aim of this project was to create a more streamlined and flexible service for both the community and council staff in Wexford,” said Peter O’Connor, IS project leader for Wexford County Council.