Docosoft drives claims efficiencies for Lloyd’s syndicate

19 May 2011

Ark Syndicate Management at Lloyd’s has gone live with the NovaUCD-based document management company Docosoft’s claims solution to enable its claims process to become quicker and more efficient.

Ark, which has an annual underwriting capacity of stg£400m, has adopted the Docosoft package, an ECF2 (electronic claims file) workflow solution.

According to Docosoft, which operates from its headquarters at NovaUCD and from offices in London and Tokyo, the claims solution will offer Lloyd’s and company underwriters an ‘all-in-one’ ECF2 workflow application across both markets in London and processes real-time claims workflow triggers that will extract relevant information from Ark’s in-house insurance systems.

It says the solution will alert Ark’s claims teams with the latest claims data through real-time dashboards.

Speaking today, James Masson, head of claims and legal, Ark Syndicate, said: “We are confident that the Docosoft claims system will enable our claims team to enhance the service it provides to our clients and assist us in meeting the claims adjusting and management requirements in the Lloyd’s Minimum Claims Standards.”

Ark has become the sixth Lloyd’s syndicate to adopt the Docosoft claims solution.

Aidan O’Neill, managing director, Docosoft, said the company has operated in the Lloyd’s market for more than 12 years, providing claims, workflow, document management and scanning solutions.

“We have worked with Ark since 2007 and look forward to continuing to support them as they meet the London market claims challenges that lie ahead.”

Other Docosoft customers in the London market include Whittington, Managing Agency Partners, and Argo Managing Agency.

Carmel Doyle was a long-time reporter with Silicon Republic