Enterprise management software player BMC Software is to expand its Dublin customer contact centre with 25 new jobs in a variety of new roles, including internet sales and teleservices for across the EMEA region.
BMC Software already employs 100 people at its Sandyford operation and the new expansion will bring this figure to 125 people. It is understood that recruitment for the additional staff has already commenced, with an emphasis on graduates with previous experience of the IT sector and language skills, particularly German, French, Spanish and Italian.
BMC’s software empowers companies to manage their IT infrastructure from a business perspective and the companies solutions span enterprise systems, applications, databases and service management. The company reported revenues of more than US$1.4bn for 2004.
The Dublin centre operates from 7am to 6pm Monday to Friday, supporting approximately 4,000 customers in English, French, German, Italian, Dutch, Spanish, Finnish, Swedish, Norwegian, Danish and Portuguese.
The news was welcomed by Tánaiste and Minister for Enterprise, Trade and Employment Mary Harney, who said: “This is just the latest in a series of expansions in Ireland by BMC in recent years. It is a further vote of confidence in Ireland as a location for the high quality, knowledge based industry which will be crucial to our continued economic success in the future.”
Explaining the rationale behind the expansion Steve Vierra, director of BMC’s Internal Sales Division, said: “Due to the success of the Dublin operations we have now decided to expand in many areas including the Inside Sales Division (ISD). We have responsibility for software sales throughout Europe, the Middle East and Africa, and Dublin provides great access to the people with the language and sales skills we require.”
Vierra said that recruitment has already commenced: “We are looking for sales people with language skills particularly German, French, Spanish and Italian and preferably with some previous experience of the IT sector,” said Steve Vierra. “However, prior experience is not essential – most important will be energy and enthusiasm.”
Vierra would not rule out further expansion of the Dublin facility in the future. “Within the last two months the internal management for IT within the company in EMEA moved to Dublin. As we acquire more businesses I would be confident of our ability to attract the location of more central services to Dublin.”
By John Kennedy