Irish customer relationship management (CRM) provider to the financial sector Fineos has gone live with a disability claims system in Fortis Benefits Insurance, one of the top five disability providers in the US.
The system has been implemented over a period of nine months and enables Kansas-based Fortis to migrate its disability claims management process to a customer-focused workflow system.
Fineos’ Disability Claims Manager system will provide Fortis’ executives with a single online view of claims file information across the organisation, making for faster, more accurate claims decisions. As well as this, better management information will help in managing the company’s claims pipeline and enable actuarial staff to make more informed decisions.
The second phase of the project will roll out the solution to Fortis’ remote benefit centres as well as provide Fortis with a work-processing tool that will enable business users to define work processes from start to finish, again speeding up context-based claims decisions and faster execution of business processes.
The Fineos Disability Claims Manager uses IBM’s Websphere application server to deploy e-business applications across the Fortis organisation. The latest project implementation marks a maturing of Fineos’ break into the US CRM market, following a recent announcement that Core Inc also recently implemented Fineos’ Disability Claims Manager.
Fineos CEO Michael Kelly commented that the power of the Fineos Disability Claims Manager’s workflow automation “can intelligently orchestrate the various tasks and relationships involved in short-term and long-term disability claims”.
Over the past number of years, the company has been consolidating its position as one of the premier niche operators in the insurance CRM business, incorporating some of the world’s leading financial institutions such as ABN Amro, Allianz, Skandia and Zurich Financial Services Group.
By John Kennedy
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