Insurance player in managed services deal with Trilogy

4 Nov 2011

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John Casey, business development manager, Trilogy Technologies; John McCarthy, chief finance officer, Campion Insurance; and Edel Creely, managing director, Trilogy Technologies

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Trilogy Technologies has deployed managed services to manage the entire infrastructure and co-managed IT services desk for the Campion Insurance Group, which has 100 staff and 10 offices in Ireland and the UK.

Trilogy also implemented a co-managed IT service desk solution which provides a collaborative link with Campion’s IT team. Campion’s IT service desk now links seamlessly to Trilogy’s managed service centre.

Trilogy provided a full remote management and monitoring solution of Campion’s entire infrastructure, ensuring applications are running at optimum levels, fully visible to Campion via its edge/point portal. Incidents are handled and resolved, problems and change requests are submitted by telephone, email and web, hardware and software assets are optimised, applications and updates automatically deployed, desktops taken control of and changes initiated and evaluated – all from a single console.

This enables Campion to improve the delivery of a wide range of services.

“At Campion, we understand the critical nature of technology,” said John McCarthy, chief finance officer at Campion.

“Technology is used to manage and grow our business, achieve competitive advantage, increase customer service and loyalty, achieve faster time to market and increase efficiency and profitability. 

“We have invested a lot of money in our technology over the years and we needed a robust managed service solution to allow us to focus on our business.” 

Business continuity

The help desk provides Campion with experienced, qualified specialists to handle all ICT needs, from core infrastructure, to desktops, laptops and printers.

“The solution provides us with the highest resiliency and redundancy for operations continuity, ensuring the topmost level of security and resulting in greater productivity at reduced total cost of ownership,” McCarthy explained. 

“Besides offering higher uptimes and reliability through proactive monitoring and management, the solution also frees up management time, allowing us to focus on our people and generate business and efficiency,” McCarthy added.

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Editor John Kennedy is an award-winning technology journalist.

editorial@siliconrepublic.com