German enterprise software giant SAP has forged an alliance with Irish software company Curam to jointly target opportunities in the global public sector market, siliconrepublic.com has learned.
Curam and SAP will work together to enable government social agencies to offer better services to citizens and achieve individual and collaborative outcomes using Curam’s social enterprise management (SEM) technology.
Under the agreement, Curam’s SEM software will be powered by SAP NetWeaver and will be endorsed as an SAP business solution that can integrate with SAP’s ERP (enterprise resources planning) and CRM (customer relationship management) technologies.
The joint venture will result in public sector departments being able to deploy multi-channel access government services and have analytical, accounting and planning capabilities.
“Governments are looking for a more complete view of their citizens in need of human services, workforce services and social security benefits through case management tools,” said John Kost, managing vice-president, Gartner.
“Governments at all levels continue their push to become more holistic in providing services and to use technology to pursue transformation toward more seamlessly integrated government and we believe that companies that can deliver these services will find a growing market opportunity,” Kost explained.
By John Kennedy