Microsoft refunding certain Office 365 subscribers after news of free mobile access

10 Nov 2014

Following Microsoft’s announcement last week that it’s expanding its free functionality in Office to mobile devices, the tech giant has now clarified refund procedures for some of its subscribers.

If you bought an Office 365 home or personal subscription just to edit Office documents on your iPad, you can get a refund. Not everybody can claim back his or her money, though, with Microsoft clarifying the fine print behind the announcement. You’re eligible for a refund if you meet the following requirements:

Firstly, you purchased an Office 365 ‘home’ or Office 365 ‘personal’ subscription on or after March 27, 2014 (when Office for iPad was made available) and activated it before 6 November, 2014 (when these changes were announced). Secondly, you cancel your Office 365 subscription and request your pro-rated refund by January 31, 2015.

If you bought your Office 365 subscription from Apple via your iPad, iTunes Store Support is where you have to go for a refund. If you bought it from Microsoft or a reseller other than Apple you can cancel your Office 365 subscription and receive a pro-rated refund of any unused remaining days between the date of cancellation and the date that your Office 365 subscription ends, according to Microsoft.

Keep in mind these important details about refunds:
– It may take six to eight weeks for you to receive your refund.
– If you have more than one Office 365 subscription, you must make one refund request for all your subscriptions at the same time.
– You may be asked to provide proof-of-purchase documentation.
– Trials and free subscriptions are not eligible for a refund.
– Microsoft reserves the right to deny any refund request that it deems to be fraudulent.

Gordon Hunt was a journalist with Silicon Republic