Nortel has opened its global Customer and Technology Centre in Galway today. The company has invested US$5m in the centre which will be responsible for developing multimedia applications for customer contact centres.
The technology that will be developed in Galway will focus on utilising multimedia capabilities such as instant messaging and video for use in contact/call centres.
The centre, situated in the Mervue campus, was opened today by Minister of State at the Department of Justice, Quality and Law Reform Frank Fahey TD. The opening was attended by Nortel’s EMEA (Europe, Middle East and Africa) president Darryl Edwards.
“This is a great day for Nortel and Galway because it underscores the global importance of the role that the Galway campus plays for the company,” commented Edwards. “The Technology and Customer Centre is part of our multimillion dollar investment in the region and our talented Galway team.”
This year marks 25 years of Nortel’s research and development activity in Galway. “Nortel has developed rapidly since its arrival here and we are delighted that its Irish-based operation is continuing to play a key role in its global transformation,” said Fahey. “Today’s opening speaks volumes to the depth, quality, expertise and loyalty of the Irish workforce in the West region.”
Approximately 300 people are currently employed by Nortel in Galway. There are no immediate plans to increase headcount, a spokesperson said.
By Niall Byrne