Qualcom wins €500k IT managed services deal

20 Dec 2013

Ken Breen, managing director, Qualcom; and Darren Delaney, IT infrastructure manager, Pepper Asset Servicing

Irish IT solutions provider Qualcom has secured a contract worth €500,000 to provide managed services to Pepper Asset Servicing. Qualcom migrated Pepper’s IT infrastructure out of GE Capital to two new locations in Dublin and Shannon.

The managed services contract includes the provision of three on-site technical engineers to support Pepper’s 170 employees.

Pepper Asset Servicing is part of Pepper Group, and provides asset management, loan servicing and advisory services to organisations, including Irish and international financial institutions.

It entered the Irish market in September 2012 following the acquisition of the share capital of GE Capital Woodchester Home Loans Limited.

Qualcom was instrumental in the complete migration and separation of Pepper’s entire IT infrastructure out of GE Capital Ireland across to Pepper’s new data centre and connected the two new office locations.

Qualcom has secured the contract to proactively manage Pepper’s growing IT infrastructure from its Network Operations Centre (NOC) in Dublin.

Qualcom’s technical experts are monitoring Pepper’s servers 24×7 to ensure all applications are secure and running at optimum levels and it is also providing a full helpdesk function for day-to-day routine support.

“The technical team in Qualcom, including the senior management, are very accessible at all times and have immersed themselves in our organisation, to become an integral part of our IT team,” explained Darren Delaney, IT infrastructure manager, Pepper Asset Servicing.

“With a growing business we are always on the lookout for new projects and developments that will help us drive the company forward,” Delaney added.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years