A new approach to selling IT outsourcing services whereby prospective clients can outsource all or part of their IT for 4-6 weeks has resulted in a €100,000 deal for Hibernia Evros.
In a deal valued at more than €100,000, HiberniaEvros will provide day-to-day administration support for Euromedic Ireland’s 110 administrative staff from its headquarters in Dublin.
The partnership relates to the internal information technology support for Euromedic Ireland’s administration operations only.
“Euromedic Ireland operates an extremely busy head office in Dublin and with clinics throughout the country, it’s important that we have a highly efficient information technology system in place to enable our team to communicate efficiently,” explained Pat Kane, head of Information Technology at Euromedic Ireland.
A new way of selling outsourcing
The pilot can consist of a full managed service or an outsourced help desk. The service is aimed at companies with 50 users or more.
“We are revolutionising the way IT outsourcing is sold on the Irish market,” said Hugh Dawson, services development manager, HiberniaEvros.
“A recent survey found that there is huge interest in outsourcing but companies may be a little nervous to actually implement it. This unique service allows them to ‘suck it and see’ at no cost. As there is a cost to us up front, it also reflects our confidence in our ability to deliver.
“The help desk service is aimed at freeing up scarce internal IT resources so they no longer have to be distracted by routine, day-to-day but urgent user requests. The fuller managed service covers all aspects of a company’s IT, including servers, software, security, monitoring, etc,” Dawson added.