Vodafone signs major managed mobile services deal with Oracle

8 Feb 2010

Vodafone’s Global Enterprise division has secured a major contract to manage business software giant Oracle’s mobile services needs across Europe, the Middle East and Africa.

Vodafone Global Enterprise, the dedicated division of Vodafone that manages the communication needs of its largest Enterprise customers, will supply mobile services management, mobile voice and data services to more than 16,000 Oracle employees in the European, Middle East and Africa region billed on a fixed-fee, per-user basis.

Under the agreement, Oracle is set to achieve greater cost efficiencies, benefiting from the enhanced transparency offered from predictable flat-rate fee structures for mobility and managed services.

The flat-rate fee structures have been designed to encourage worry-free mobile voice and data usage among employees to boost productivity, while ensuring that managers are able to accurately predict expenditure.

Vodafone Global Enterprise will also combine and simplify the management of mobile services within the company to drive standardisation and provide enhanced levels of control.

“Vodafone Global Enterprise is committed to helping Oracle reduce their costs and simplify their processes,” said Nick Jeffery, CEO, Vodafone Global Enterprise.

“As well as our revolutionary per user pricing model, Oracle will benefit from the tools and consultancy that we offer to improve efficiency in both their fixed and mobile communications.”

What is Vodafone Telecoms Management?

The benefits will be delivered through Vodafone Telecoms Management, a fully hosted service designed to remove the operational complexity of managing the mobile-phone environment for multinational businesses.

Underpinned by Vodafone Global Enterprise’s global Master Service Agreement, the agreement will give Oracle greater visibility, predictability and management control over its mobile services expenditure, as well as enhance the quality of service delivered to employees.

“Oracle has been impressed by Vodafone Global Enterprise’s straightforward and transparent approach to pricing communications, and we anticipate this will deliver greater cost efficiencies,” said Carol Kelly, vice-president, Global Revenue and Procurement Operations, Oracle.

“As well as greater convenience, we expect that this partnership will deliver enhanced services to our employees through Vodafone’s market leading solutions.”

Vodafone Global Enterprise was established in April 2007 and provides managed communications services to many of the world’s leading global companies.

It operates across five regions: Northern Europe; Central Europe; Southern Europe; the Americas; Asia Pacific and Africa with teams based in 21 countries.

Vodafone was positioned by Gartner in the leaders’ quadrant in their ‘Magic Quadrant for Pan-Western European Mobile Service Providers’ report 2009, and Vodafone Global Enterprise won the ‘Best Mobile Enterprise Service’ category at the 2009 Global Mobile Awards at Mobile World Congress.

By John Kennedy

Photo: Vodafone’s Global Enterprise division has secured a contract to manage Oracle’s mobile services needs across the EMEA

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years