Canon has released a global service notice concerning the front rubber grips of a batch of its EOS 650D cameras, warning consumers that certain units may have been manufactured incorrectly, which is causing the grips to turn white and may lead to allergic reactions.
Canon’s new entry-level DSLR, the EOS 650D, arrived in stores on 15 June but the company has since realised that a batch of units from a 16-day production period feature faulty rubber grips.
Citing a “process anomaly”, Canon discovered that the rubber grips on some units produced in certain lots between 31 May and 15 June begin to turn white after a short period of use.
It has been determined that this is the result of a chemical reaction caused by a slightly higher quantity of rubber accelerator than usual being present in the grips. The reaction produces zinc bis, a substance that leaves white deposits on the rubber surface and could cause an allergic reaction.
“Please note that the occurrence of allergic skin reactions depend on the target substance, length of contact with the target substance, one’s health and physical conditions, and sensitivity of one’s skin structure, and not everyone will be affected by allergic symptoms,” said Canon in a statement.
Consumers can check their camera’s serial number to determine if their model is safe. If the sixth digit of the serial number is two or higher, there is nothing to be concerned about. Alternatively, they can visit this page and enter their serial number to be checked.
If your camera is affected you will be directed to the site’s Market Support section and Caution on Use section.
Canon has apologised for any inconvenience caused and is preparing to provide free replacements of the rubber grips and should be ready to do so by mid-July.
Users experiencing these problems with their camera should first contact their point of purchase to access the service provisions of their relevant distributor.
If your grips have turned white, Canon advises that you wash your hands thoroughly.