Gmail to use artificial intelligence to reply to emails for you

4 Nov 2015

Google’s Gmail service is embracing artificial intelligence to suggest instant email replies for you.

Google’s Gmail service has introduced a new tool that will analyse the contents of your email and utilise artificial intelligence to suggest three quick responses for you.

Termed Smart Reply, the technology uses “deep learning” to figure out quick responses to your emails from your smartphone.

“When you’re checking email on the go, it can be cumbersome and time-consuming to reply to all or even some of them,” said Google software engineer Bálint Miklós.

“What if there was a way for your inbox to guess which emails can be answered with a short reply, prepare a few responses on your behalf and present them to you, one tap away?”

With Smart Reply, Gmail suggests up to three responses based on the emails that you get.

“For those emails that only need a quick response, it can take care of the thinking and save precious time spent typing. And for those emails that require a bit more thought, it gives you a jump start so you can respond right away.”

Machine learning comes to Gmail

According to Miklós, Gmail’s inbox uses machine learning to recognise emails that need responses and generates natural responses on the fly.

He said that much like how Inbox gets better when you report spam, the responses you choose improve future suggestions.

He said Smart Reply will be rolling out later this week on Google Play and the iOS App Store in English.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years