Microsoft says disc problem on Xbox One affects a small number of users

26 Nov 2013

Microsoft has acknowledged that a small number of Xbox One owners have been affected by a technical glitch affecting the disc drive on the new console.

Owners have been complaining about loud noises when they insert a disc.

Others have complained that the console isn’t reading their discs at all.

“The issue is affecting a very small number of Xbox One customers,” Microsoft said in a statement.

“We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange programme.”

Microsoft revealed yesterday that it sold more than 1m Xbox One consoles within the first 24 hours of it going on sale on Friday (22 November) – breaking previous records achieved with the Xbox 360 eight years earlier.

HDMI judder problem

However, Microsoft’s problems with the Xbox One continue with claims that users in Europe have been affected by “judder” on their TV screens arising from settings on the HDMI output on the new consoles.

The problem causes frames to freeze and changes the background colours during TV broadcasts.

The problem appears to be caused by the 60hz setting for the HDMI output on the Xbox One as European TVs are set for 50hz input.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years