Nokia has confirmed it has found a software bug in its new flagship Lumia 900 model, causing the smartphone to lose its internet connection. The phone just went on sale in the US on Monday.
Nokia will now honour anyone who has bought, or who buys a Lumia 900 phone up until 21 April, with US$100 credit to their AT&T bill – so it will essentially be giving consumers the US$99 phone (with a two-year contract) for free.
The official statement from Nokia came after it emerged that Nokia Lumia users in the US couldn’t get a data connection.
"A memory management issue was discovered that could, in some cases, lead to loss of data connectivity," Nokia smartphone unit chief Jo Harlow and Nokia US chief Chris Weber said in a joint statement.
The Lumia itself, which uses Microsoft’s Windows Phone software, went on sale in the US on 8 April last via AT&T.
The new model from Nokia had been key to its strategy to regain smartphone market share in the US where it had lost out to Google and Apple in the smartphone market stakes.
The Lumia 900 is Nokia’s third Lumia device, and its first LTE device designed specifically for the North American market.
According to a report on Reuters, Nokia said it would be aiming to fix the glitch by early next week.