Sony won’t recall BRAVIA TVs, will offer free inspections and repairs

12 Oct 2011

Sony has said it isn’t recalling BRAVIA TVs in Europe, and is instead advising customers to check if their model is affected in order get it inspected and repaired if necessary.

While previous reports stated that Sony would recall 1.6m TVs globally, Sony has denied this, saying it will instead initiate a programme in Europe which provides a free inspection of an affected product and a repair if need be.

TV owners can visit their nearest service centre to arrange an inspection.

Sony has also given an official list of potentially affected models in Europe, which include the KDL-40D3400, KDL-40V3000, KDL-40W3000, KDL-40X3000 and KDL-40X3500.

The KDL-40D3500, KDL-40D3550 and KDL-40D3660 were also affected, though those these particular models were not sold in Ireland.

The BRAVIA model name can be identified by the label at the back of the TV.

It can also be identified by pressing the menu button on the remote control, navigating to the settings menu, selecting the setup menu, selecting product information and pressing ‘OK’ to identify the model.

The issue is down to a faulty component which may over heat and ignite within the television, possibly resulting in melting the upper casing of the television. There were 11 incidents of this in Japan, though no one was injured and no other item apart from the TV was damaged.

If the TV owner notices any abnormality from his or her unit, they are advised to turn it off immediately, unplug the power cable and contact Sony immediately, as the symptom does not occur when the power is off.